Explore the Capabilities of ServiceNow as a SaaS Cloud Model

ServiceNow as SaaS

In the Experience-as-a-Service era, ServiceNow’s Software-as-a-Service (SaaS) cloud model provides an application-focused ecosystem that creates a superior user experience. The ServiceNow SaaS platform enables businesses to build, test, deploy, and automate various processes and workflows while facilitating access to services and applications on any device from anywhere in the world.

ServiceNow is the Best SaaS Cloud Platform

ServiceNow’s platform evolution has allowed businesses to upgrade from legacy service delivery applications. These digitalized service workflows deliver an enhanced user experience. Initially, ServiceNow came into existence in the ITSM sector and started to make strong footprints in ITBM, CSM, ITOM, and so on.  Now with its strong cloud platform, ServiceNow has evolved as a Software-as-a-Service (SaaS). Here are some of the key aspects that position ServiceNow as the best SaaS cloud model.

Robust Data Management and Security

ServiceNow facilitates data collection, data storage and application development all in one platform. This single-cloud solution combines these services in one system of record and can be accessed by any ServiceNow module.

Sharing large amounts of sensitive business data to public cloud-based SaaS services may raise some security and compliance concerns. However, ServiceNow offers full-stack security solutions that work through development to deployment. Operations, communications, and data access to other applications or with other teams can be achieved securely by permitting access only to the information you wish to share. By following these operational guidelines, ServiceNow ensures better data management, security, and compliance.

Build and Deliver Applications with Ease

As a SaaS platform, ServiceNow has been helping enterprises build and deliver applications and services over the cloud with improved user experiences. Businesses can make use of the easy-to-build application development stack without requiring complex software and hardware installation and maintenance activities. Businesses can now focus on more critical tasks related to growing and enhancing the business.

Better Visibility

ServiceNow allows businesses to create custom applications that are tailored to business objectives. To achieve this, ServiceNow easily integrates with third-party systems. The Integration Hub concept was developed to make it easy to integrate with other popular enterprise applications such as SAP, Dynatrace, Okta, and more. ServiceNow also offers a flow designer module to automate the integration development process with less coding efforts.

Here some of the integration features ServiceNow provides:

ServiceNow Enables Third party Integrations

Figure: Integration With the Third-Party Systems

ServiceNow SaaS License Management

The ServiceNow SaaS License Management Module is a licensing service where software is supplied on a subscription basis and accessed through a web browser. This SaaS License Management Module can:

  • Create and manage integrations with SaaS applications
  • Share cost, usage and license information via the SaaS overview dashboard
  • Reclaim user subscriptions that have limited to no activity

To use SaaS License Management, enable the Software Asset Management – SaaS License Management Integration Plugin. Upon integrating the below role, tables are created for the instance.

Roles: sam_integrator — Inherits the sam_user role and can also create and manage SaaS integration profiles

Tables:

  1. samp_sw_product_profile_type
  2. sam_saas_script_route
  3. sam_saas_consumption_summary
  4. samp_subscription_usage_summary

About the Author

Raviteja Polanati works as an Associate software engineer at V-Soft Consulting. He has 2.4 years of overall IT experience and out of which 1.4 years into ServiceNow. He is a ServiceNow Certified System Administrator and has very good knowledge of Custom Application Development, ITSM, JavaScript, and Service Portal.

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