ServiceNow Performance Analytics Drives Continual Service Improvement and Intelligent Automation Efforts

ServiceNow performance analytics

ServiceNow is highly valued for making remarkable innovations in improving the service delivery process with intelligent automation solutions. One such innovation is ServiceNow Performance Analytics (PA). The value ServiceNow Performance Analytics offers to a business process is invaluable, as it comes with the power of intelligent analytics to remove roadblocks, enhance service delivery efficiencies, and drive business automation.  Here we will discuss how ServiceNow PA drives continual service delivery improvement and intelligent automation efforts.

How ServiceNow PA Drives Continual Improvement and Intelligent Automation

Continuous KPI Monitoring

Tracking and analyzing KPIs is a continuous process of any project which includes locating roadblocks that are hindering the growth, evaluating solutions to fix the problem, and scaling the performance. Defining key performance indicators (KPI) and having real-time insights into KPI is pivotal and this is where most organizations fail. ServiceNow Performance Analytics analyses data that provides a real-time view into the KPIs and suggests ways to drive better decisions and intelligent automation. This way, ServiceNow Performance analytics improves Project Management capabilities and scales business performance.

Transparent Data Management
Data is key to decision-making. Most organizations, however, lack the ability to properly store and extract meaningful information from data. Most data is stored in data silos and isn’t used at all. To enable organizations, ServiceNow PA creates agility in a business’ data strategy. ServiceNow PA discovers, categorizes, and positions important data components that need to be assessed across various projects. Performance Analytics dashboards offer flexibility in adding data points to be managed regularly.

Real-Time PA Dashboards

Businesses need to align service objectives with business objectives and goals. Here, ServiceNow PA can be of great value. To achieve this, the ServiceNow PA module provides nearly 600 predefined KPIs to evaluate processes and gain insights with extensive native and embedded analytics in interactive dashboards. Businesses can constantly evaluate and monitor services to measure quality and check the alignment with the business objectives. Which improves operational efficiencies and effectiveness of business strategies.

dashboard-showing-performance-against-business-goals

Figure: ServiceNow PA dashboard showing performance against business goals

Built-in Intelligent Automation

ServiceNow PA capabilities can extend to other ServiceNow applications to guarantee continuous service delivery enhancements. The Now Platform comes with performance enhancement time charts, native and embedded analytics, troubleshooting methods, and dashboards with data visualizations. These features let businesses make informed decisions and study the impact of those decisions on the overall process using PA dashboards.

As business leaders gain visibility into the automated service delivery process, it enables businesses to have better intelligent automation results and efficiency, while delivering better experiences. Thus proving the credibility of ServiceNow to be the right choice to perform intelligent automation and Adds Value To Your Business

 

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