SERVICENOW™ TECHNOLOGY
Parsec drives innovation through our business solutions capabilities. We can staff these initiatives with qualified candidates. Whether you're looking for a full team to complete a project or you don't know which project to start next - we can help.
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STAY AHEAD WITH SERVICE AUTOMATION AND ANALYTICS
Enterprise IT Service Management on the Now Platform keeps your IT operation streamlined and performing at it's highest and most efficient capacity. Add all IT applications into one place from incident and request management to integrating your virtual agent and face-to-face requests.
LEARN MOREITSM PROFESSIONAL: THE GOLD STANDARD
We are equipped to offer the best ITSM offering for your needs which includes Virtual Agent integration, Agent Intelligence, Performance Analytics and more.
MONITOR AND PROVE ROI
With different teams, apps and resources, it's difficult to align costs and priorities and even harder to determine ROI. With Enterprise IT Business Management, the Now platform will streamline teams and allow stakeholders to manage resources.
LEARN MOREAPPLICATIONS TO SCALE
The Now Platform provides portfolios, dashboards and applications that are scalable to your growth, so you can remain agile.
ON PREMISE AND CLOUD MONITORING
Enterprise IT Operations Management is all bout knowing exactly how your on-premise and cloud resources are being utilized, and then using the data to optimize performance. ITOM capabilities include service mapping, operation footprints, and proactive anomaly detection to monitor your operations.
UNDERSTANDING THE CLOUD
Cloud services are meant to make your job easier. With ITOM monitoring your cloud performance you can rest assured policies and governance are being followed event at a lower cost.
HR AUTOMATED ONBOARDING PROCESS
The typical onboarding process can take up to 10 hours for each new employee. If your company is one that hires often, or is expanding rapidly, this can easily become a time-consuming HR mess. An automated onboarding process will allow you to:
- Assign onboarding documents with one click
- Auto Enroll Benefit selections to provider
- Auto-generate Payroll to the account provided by the employee
- Catalog all employee communications under one profile
SUPERHEROES DON'T WASTE 12HRS/WEEK ON ROUTINE TASKS
No, superheroes have more important things to do. And even more so, HR Superheroes need to utilize processes that will provide them with the time they need to defend their company. Much like Batman has all of his resources in the Bat Cave, HR Superheroes have an automated process to defend their business and - most importantly - their employees.
SATISFACTION GUARANTEED
It’s what we always promise our customers… Now we can guarantee it will be easier than ever to manage customer service requests with the Now Platform that provides personalized customer experiences using automation, and ticket routing that gets the answer to the customer as soon as possible.
LEARN MORESMART ANALYSIS
Identify the most asked questions, common problems, or underperforming service and improve in real time with real-time analytics.
FULL PROJECT VISIBILITY
Part of ServiceNow's ITBM, Portfolio management is a critical tool that keeps stakeholders in the loop of important projects so they can effectively manage resources and timelines.
LEARN MOREEXECUTE ON TIME
With PPM's increased visibility you can see project delays coming before they happen and adjust to avoid them or reallocate time and resources accordingly.
ANALYTICS TO RELY ON
Set, track, and analyze your IT department better than ever with intelligent KPIs, and real-time data you stakeholders can be confident in.
VALUABLE VISUALIZATIONS
Performance Analytics allows you to monitor the health of your IT organization through streamlined dashboards that provide value-added analytics to help stakeholders make the right decisions.