SERVICENOW™ TECHNOLOGY

Parsec drives innovation through our business solutions capabilities. We can staff these initiatives with qualified candidates. Whether you're looking for a full team to complete a project or you don't know which project to start next - we can help.

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ITSM
ITBM
ITOM
HR
CSM
PPM
PA
ITSM
ITSM

STAY AHEAD WITH SERVICE AUTOMATION AND ANALYTICS

Enterprise IT Service Management on the Now Platform keeps your IT operation streamlined and performing at it's highest and most efficient capacity. Add all IT applications into one place from incident and request management to integrating your virtual agent and face-to-face requests.

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ITSM PROFESSIONAL: THE GOLD STANDARD

We are equipped to offer the best ITSM offering for your needs which includes Virtual Agent integration, Agent Intelligence, Performance Analytics and more.

ITBM
IBTM

MONITOR AND PROVE ROI

With different teams, apps and resources, it's difficult to align costs and priorities and even harder to determine ROI. With Enterprise IT Business Management, the Now platform will streamline teams and allow stakeholders to manage resources.

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APPLICATIONS TO SCALE

The Now Platform provides portfolios, dashboards and applications that are scalable to your growth, so you can remain agile.

ITOM
ITOM

ON PREMISE AND CLOUD MONITORING

Enterprise IT Operations Management is all bout knowing exactly how your on-premise and cloud resources are being utilized, and then using the data to optimize performance. ITOM capabilities include service mapping, operation footprints, and proactive anomaly detection to monitor your operations.

UNDERSTANDING THE CLOUD

Cloud services are meant to make your job easier. With ITOM monitoring your cloud performance you can rest assured policies and governance are being followed event at a lower cost.

HR Supergirl
HR Supergirl

HR AUTOMATED ONBOARDING PROCESS

The typical onboarding process can take up to 10 hours for each new employee. If your company is one that hires often, or is expanding rapidly, this can easily become a time-consuming HR mess. An automated onboarding process will allow you to:

  • Assign onboarding documents with one click
  • Auto Enroll Benefit selections to provider
  • Auto-generate Payroll to the account provided by the employee
  • Catalog all employee communications under one profile
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HR Badge

SUPERHEROES DON'T WASTE 12HRS/WEEK ON ROUTINE TASKS

No, superheroes have more important things to do. And even more so, HR Superheroes need to utilize processes that will provide them with the time they need to defend their company. Much like Batman has all of his resources in the Bat Cave, HR Superheroes have an automated process to defend their business and - most importantly - their employees.

CSM
CMS

SATISFACTION GUARANTEED

It’s what we always promise our customers… Now we can guarantee it will be easier than ever to manage customer service requests with the Now Platform that provides personalized customer experiences using automation, and ticket routing that gets the answer to the customer as soon as possible.

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SMART ANALYSIS

Identify the most asked questions, common problems, or underperforming service and improve in real time with real-time analytics.

CSM
PPM

FULL PROJECT VISIBILITY

Part of ServiceNow's ITBM, Portfolio management is a critical tool that keeps stakeholders in the loop of important projects so they can effectively manage resources and timelines.

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EXECUTE ON TIME

With PPM's increased visibility you can see project delays coming before they happen and adjust to avoid them or reallocate time and resources accordingly.

PA
PA

ANALYTICS TO RELY ON

Set, track, and analyze your IT department better than ever with intelligent KPIs, and real-time data you stakeholders can be confident in.

VALUABLE VISUALIZATIONS

Performance Analytics allows you to monitor the health of your IT organization through streamlined dashboards that provide value-added analytics to help stakeholders make the right decisions.

LOUISVILLE, KENTUCKY
DENVER, COLORADO
CHICAGO, ILLINOIS
MADISON, WISCONSIN
HARRISBURG, PENNSYLVANIA
ATLANTA, GEORGIA
TORONTO, ONTARIO

Parsec Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middelton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Toronto, Canada

2 Queen Street East
Toronto, Ontario M5C3G5 Canada

TOLL FREE: 844.425.8425