IT SERVICE MANAGEMENT
Harness the power of ServiceNow ITSM with Parsec’s dedicated experts.
WHEN IT ISN’T RUNNING SMOOTHELY, NOTHING IS.
Choosing Parsec as your ServiceNow Partner puts your business in the position it needs to utilize your ServiceNow ITSM instance to its maximum potential. ServiceNow ITSM is the industry leading service management tool to increase productivity, streamline services, and achieve new insights.
DRIVE DIGITAL TRANSFORMATION WITH PARSEC EXPERTISE
Parsec delivers total digital transformation with expertise in these ServiceNow ITSM areas:
- Incident Management
- Problem Management
- Change Management
- Self Service
- Request Management
- Virtual Agent
- Performance Analytics
- Knowledge Management
- Reports and Dashboards
- Artificial Intelligence
SAVE MONEY AND TIME BY CONSOLIDATING IT PROCESSES
Oftentimes we see IT operations with multiple disparate systems and tools costing businesses time and money to operate them all. By adopting one single ServiceNow platform businesses see a huge reduction in effort and cost. Parsec can help you combines these services.
OPTIMIZE WORKFLOWS WITH HIGH QUALITY DATA
Parsec’s Team of experts set up the perfect analytics dashboards to ensure the most valuable data is at your fingertips. Now business leaders can see a clear picture of all IT services, requests, and activities in one place and make better decisions.
IMPROVE CUSTOMER/EMPLOYEE EXERIENCE WITH SELF SERVICE
Route redundant requests through an automated self-service portal so users can easily find answers to their problems without waiting for busy IT wprkers to make simple changes or answer simple questions.