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IT SERVICE MANAGEMENT

Harness the power of ServiceNow ITSM with Parsec’s dedicated experts.

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WHEN IT ISN’T RUNNING SMOOTHELY, NOTHING IS.

Choosing Parsec as your ServiceNow Partner puts your business in the position it needs to utilize your ServiceNow ITSM instance to its maximum potential. ServiceNow ITSM is the industry leading service management tool to increase productivity, streamline services, and achieve new insights.

DRIVE DIGITAL TRANSFORMATION WITH PARSEC EXPERTISE

Parsec delivers total digital transformation with expertise in these ServiceNow ITSM areas:

  • Incident Management
  • Problem Management
  • Change Management
  • Self Service
  • Request Management
  • Virtual Agent
  • Performance Analytics
  • Knowledge Management
  • Reports and Dashboards
  • Artificial Intelligence

    SAVE MONEY AND TIME BY CONSOLIDATING IT PROCESSES

    Oftentimes we see IT operations with multiple disparate systems and tools costing businesses time and money to operate them all. By adopting one single ServiceNow platform businesses see a huge reduction in effort and cost. Parsec can help you combines these services.

    OPTIMIZE WORKFLOWS WITH HIGH QUALITY DATA

    Parsec’s Team of experts set up the perfect analytics dashboards to ensure the most valuable data is at your fingertips. Now business leaders can see a clear picture of all IT services, requests, and activities in one place and make better decisions.

    IMPROVE CUSTOMER/EMPLOYEE EXERIENCE WITH SELF SERVICE

    Route redundant requests through an automated self-service portal so users can easily find answers to their problems without waiting for busy IT wprkers to make simple changes or answer simple questions.

      LOUISVILLE, KENTUCKY
      DENVER, COLORADO
      CHICAGO, ILLINOIS
      MADISON, WISCONSIN
      ATLANTA, GEORGIA
      TORONTO, ONTARIO

      Parsec Headquarters

      101 Bullitt Lane, Suite #205
      Louisville, KY 40222

      502.425.8425
      TOLL FREE: 844.425.8425
      FAX: 502.412.5869

      Denver, Colorado

      6400 South Fiddlers Green Circle Suite #1150
      Greenwood Village, CO 80111

      TOLL FREE: 844.425.8425

      Chicago, Illinois

      5215 Old Orchard Road Suite #950
      Skokie, IL 60077

      TOLL FREE: 844.425.8425

      Madison, Wisconsin

      8401 Greenway Boulevard Suite #100
      Middelton, WI 53562

      TOLL FREE: 844.425.8425

      Atlanta, Georgia

      1255 Peachtree Parkway Suite #4201
      Cumming, GA 30041

      TOLL FREE: 844.425.8425

      Toronto, Canada

      2 Queen Street East
      Toronto, Ontario M5C3G5 Canada

      TOLL FREE: 844.425.8425