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IT SERVICE MANAGEMENT

Harness the power of ServiceNow ITSM with Parsec’s dedicated experts.

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WHEN IT ISN’T RUNNING SMOOTHELY, NOTHING IS.

Choosing Parsec as your ServiceNow Partner puts your business in the position it needs to utilize your ServiceNow ITSM instance to its maximum potential. ServiceNow ITSM is the industry leading service management tool to increase productivity, streamline services, and achieve new insights.

DRIVE DIGITAL TRANSFORMATION WITH PARSEC EXPERTISE

Parsec delivers total digital transformation with expertise in these ServiceNow ITSM areas:

  • Incident Management
  • Problem Management
  • Change Management
  • Self Service
  • Request Management
  • Virtual Agent
  • Performance Analytics
  • Knowledge Management
  • Reports and Dashboards
  • Artificial Intelligence

SAVE MONEY AND TIME BY CONSOLIDATING IT PROCESSES

Oftentimes we see IT operations with multiple disparate systems and tools costing businesses time and money to operate them all. By adopting one single ServiceNow platform businesses see a huge reduction in effort and cost. Parsec can help you combines these services.

OPTIMIZE WORKFLOWS WITH HIGH QUALITY DATA

Parsec’s Team of experts set up the perfect analytics dashboards to ensure the most valuable data is at your fingertips. Now business leaders can see a clear picture of all IT services, requests, and activities in one place and make better decisions.

IMPROVE CUSTOMER/EMPLOYEE EXERIENCE WITH SELF SERVICE

Route redundant requests through an automated self-service portal so users can easily find answers to their problems without waiting for busy IT wprkers to make simple changes or answer simple questions.

LOUISVILLE, KENTUCKY
DENVER, COLORADO
CHICAGO, ILLINOIS
MADISON, WISCONSIN
HARRISBURG, PENNSYLVANIA
ATLANTA, GEORGIA
TORONTO, ONTARIO

Parsec Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middelton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Toronto, Canada

2 Queen Street East
Toronto, Ontario M5C3G5 Canada

TOLL FREE: 844.425.8425