GOVERNMENT
Government agencies handle a constant flow of public inquiries, manage huge amounts of private data, and operate on limited budgets. Parsec can help by implementing a ServiceNow instance.
Modernize Your IT with ServiceNow ITSM
Implementing ITSM is crucial for any modern IT operation and government agencies are no exception. ServiceNow ITSM is the gold standard for Service Management and the Parsec team has years of experience and dozens of ITSM implementations under our belt.
Parsec ITSM Services:
- ServiceNow ITSM Implementation
- Ongoing Support
- Self Service
- Service Desk
- Automation
- Chatbots / Virtual Agents
- Artificial Intelligence
- Dashboards
- Analytics
Cut wait times and confusion in half with CSM Automation
Imagine how much time is used to answer every public or internal inquiry. Wait times for public agencies can be weeks at a time for a simple question – and some constituents don’t even know the right department or person to contact. Implementing a ServiceNowCSM instance adds AI-driven solutions and interactive dashboards which understands, categorizes, assigns, and follows up with the requests until it gets resolved.
Reach People Where They are with OmniChannel Support
Engagement preferences are profoundly driven by smartphones, mobile apps, messaging platforms, and social media. To offer personalized experiences to the public where they are, the ServiceNow platform is interfaced with messaging platforms, mobile apps, and chatbots.
Better Serve the Public with Predictive Intelligence
Gathers, analyzes, and organizes real-time data contextually to align departments and make data-driven decisions. By using predictive intelligence, ServiceNow studies user interactions across platforms and predicts trends to offer personalized services and experiences. Thereby increasing the citizen-government relations.
