Audi

GOVERNMENT

Government agencies handle a constant flow of public inquiries, manage huge amounts of private data, and operate on limited budgets. Parsec can help by implementing a ServiceNow instance.

Modernize Your IT with ServiceNow ITSM

Implementing ITSM is crucial for any modern IT operation and government agencies are no exception. ServiceNow ITSM is the gold standard for Service Management and the Parsec team has years of experience and dozens of ITSM implementations under our belt.

Parsec ITSM Services:

  • ServiceNow ITSM Implementation
  • Ongoing Support
  • Self Service
  • Service Desk
  • Automation
  • Chatbots / Virtual Agents
  • Artificial Intelligence
  • Dashboards
  • Analytics

Cut wait times and confusion in half with CSM Automation

Imagine how much time is used to answer every public or internal inquiry. Wait times for public agencies can be weeks at a time for a simple question – and some constituents don’t even know the right department or person to contact. Implementing a ServiceNowCSM instance adds AI-driven solutions and interactive dashboards which understands, categorizes, assigns, and follows up with the requests until it gets resolved.

Reach People Where They are with OmniChannel Support

Engagement preferences are profoundly driven by smartphones, mobile apps, messaging platforms, and social media. To offer personalized experiences to the public where they are, the ServiceNow platform is interfaced with messaging platforms, mobile apps, and chatbots.

Better Serve the Public with Predictive Intelligence

Gathers, analyzes, and organizes real-time data contextually to align departments and make data-driven decisions. By using predictive intelligence, ServiceNow studies user interactions across platforms and predicts trends to offer personalized services and experiences. Thereby increasing the citizen-government relations.

Vehicle Headlights
LOUISVILLE, KENTUCKY
DENVER, COLORADO
CHICAGO, ILLINOIS
MADISON, WISCONSIN
HARRISBURG, PENNSYLVANIA
ATLANTA, GEORGIA
TORONTO, ONTARIO

Parsec Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middelton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Toronto, Canada

2 Queen Street East
Toronto, Ontario M5C3G5 Canada

TOLL FREE: 844.425.8425