Insurance
Parsec’s tailor-made hybrid cloud solutions and strategies empower the insurance industry to utilize the power of digital transformation to explore new business opportunities by being more customer centric.
Serve Customers Where They Are
Customers are on their smartphones, messaging platforms and social media. Driven by AI abilities, Parsec studies user interactions across platforms, develops behavioral maps and predicts trends to provide personalized engagement and experiences across any channel or platform.
Agility in Sales and Customer Service Operations
knowing the right information at the right time is critical for sales andcustomer services staff. Frequent changes in regulatory policies makes it challenging for sales or customer reps to keep up. The ServiceNow platform with integrated chatbot, can easily categorize and align sales and marketing data to provide analytics on-demand so emloyees don’t have to spend precious time searching through files to find the right answer. Boosting efficiency and reducing operational costs.
Real-Time Visibility with Analytics
The Now platform gathers, analyzes, and organizes real-time data contextually to drive better intelligence. This allows businesses to have better visibility of workflows and align departments to make data-driven decisions. This way businesses improve strategic management by optimizing workflows (internally and externally) to the organization, systems, and business processes.
Faster Issue Resolution
Reduce the amount of times agents have to anser redundant questions. An intelligenct chatbot can answer questions about policy, plans and claims, and can be integrated to enterprise systems to be available 24/7. Through push notifications, chatbots can keep customers up to date on policy and claim status updates.
